Terms & Conditions
Low Fell Hire Company - Terms
Terms and Conditions (Weddings)
This contract is between the client & Low Fell Hire Company. It covers the provision of hired items and services illustrated in the invoice provided.
A booking is confirmed when the client has paid 25% of the deposit to Low Fell Hire Company as well as the delivery charge. You will then receive confirmation from Low Fell Hire Company that your products/ date has been reserved. We do have a £200 minimum spend on our products, which is excluding delivery and may differ depending on your chosen venue.
Any prices quoted upon enquiring, are valid for 14 days from receiving the quote.
Payment Terms
Once an order has been placed & confirmed by Low Fell Hire Company. the following applies:
o1st payment: 25% of the total invoice to secure booking (Non refundable), as well as the delivery charge (paid in full)
o2nd payment: The remaining balance of the invoice must be paid by 28 days prior to the wedding or event.
Option to pay in full initially is also available.
Cancellations
If a client wishes to cancel their order, they must do so in writing, either by letter or email. The order is cancelled once Low Fell Hire Company has received the confirmation and responded to confirm so.
If the event is cancelled after 28 days before the scheduled event date, the remaining balance is payable ALL 1st payments are non refundable . (1st payments are based on the agreed amount at time of booking. No refunds will be due in the event that the order has decreased before the cancelation.)
Changes to your order
If the client wishes to change the booking it must be made in writing, either by letter or email A telephone call will be accepted, but the client will be asked to confirm any changes in writing.
Low Fell Hire Company cannot guarantee that they will be able to provide any product, if the client wishes to change their order. All products are subject to availability. We cannot guarantee that we can change your booking to another date, especially in peak season.
Failure to pay
If the payment is not made within the timescales detailed above, on the invoice or otherwise, this will breach the contract. Low Fell Hire Company will treat the contract as terminated.
If Low Fell Hire Company treats the contract as terminated, any payments made to that date, shall be retained. Any balance will also be payable immediately to Low Fell Hire Company.
Low Fell Hire Company is therefore entitled to reallocate stock without informing the client, should the contract be treated as terminated.
This clause is without prejudice to Low Fell Hire Company’s rights to claim damages from the client in respect of any loss suffered by Low Fell Hire Company.
Damaged, broken and lost items
Damaged items will remain the property of Low Fell Hire Company and a replacement charge will be invoiced to you, the client, for any product that is returned to us damaged.
Lost items will be invoiced to you the client to replace the items.
Any items that are retained by the client will be charged a daily rate for each item per day until the product is returned to Low Fell Hire Company.
Health & Safety
During the hire of our props, if for any reason a bulb needs changing please ensure that the blubs are changed when the prop is unplugged.
The bulbs may get hot, so please do not touch the bulbs when they are switched on and do not remove any of the bulbs until you have allowed them time to cool down.
Please place our props on solid ground to keep them balanced and prevent them from falling over.
When moving our props, please ensure that 2 people carry each letter at a time, as they may be heavy to lift.
If in the unlikely situation that our props are not working, please contact Low Fell Hire Company to fix them, rather than attempting yourself. Working with electrical products can be dangerous.
Please ensure that all extension leads are fully unwound, failure to do so can lead to overheating and potential fire risk.
Our Illuminated props are only allowed outside with prior permission from Low Fell Hire Company this is weather dependant based on our staffs judgement.
Low Fell Hire Company accepts no responsibility for any damage or injury caused by any item hired, goods are under the hirer’s own responsibility.
Hirer specific
It is the responsibility of the hirer(s) to ensure that:
o
- A double plug socket is located near to where the letters/ neon signs need to be placing.
- Access to the venue for parking, unloading and setting up is unrestricted and space is made available for the location at its setup location.
- Low Fell Hire Company are informed of any access restrictions that may impact on point 2. This includes but is not exclusive to stairs, lifts, difficult entrances, parking restriction etc. Additional costs to the hirer maybe incurred if these are not stated at the time of booking.
- Inform Low Fell Hire Company of any changes to access, timings, logistics and setup location.
Low Fell Hire Company reserve the rights to review and update the Terms and Conditions periodically.